Hilton Toronto Airport Hotel & Suites

We ended up here through a flight cancellation that left us unexpectedly in Toronto overnight while returning to Newark from Europe. Needless to say, we were grumpy, exhausted and frustrated when we arrived. And the hotel and no power. Despite all of this, the staff was nothing but courteous, professional and resourceful - doing everything from handing out numbers for an orderly manual check in to providing soft drinks and cookies for guests waiting in the lobby. At a time when nothing was going right, the staff at the Hilton made every effort to make a terrible day better.

When we arrived at the airport, we took the shuttle, and the driver was really impolite to us. We had a lot of luggage, and he said he couldn’t wait for us to load it all as he had to keep moving. So we called the hotel and reported it, and the next shuttle driver was very nice; he even helped us with the luggage. I’m not sure if I’m spelling his name correctly, but he said his name was Deep or Jeep. Then we met Merlin at the front desk, and he was also very nice to us. So, despite the first driver who might have had a rough day, what we liked most about the property was the staff we met.

Great airport location. Shuttle pickup is easy (Terminal 1, R3 post on lower level of arrivals). Stayed at this hotel for 1 night before and after my trip to Italy. First stay was amazing. Free internet and room was lovely. Second stay, I was changed to another room than the one that had been assigned. I was given room 230. No hot water and the bathtub was either not cleaned or was stained. I was told free internet the week before was a courtesy and that I should be mindful that if I book with Booking.com, that the internet will not be free and encouraged to book on the hotel's website. The front desk offered to give me a tutorial on how to book directly on their website. This could be one employee's preference or perhaps this hotel gives preferential treatment to guests who book with them directly. I will most likely stay somewhere else in the future but it's regrettable because this hotel is beautiful and well located.

Comfortable foyer area for waiting to check in and check out. Soft pillows. Option to stay in room until 3pm. Food was good.

Room it's ok, cleaness as well, Facilities and sport center very good. Breakfast is very good but not really international. Plesae introduce as normal assect of breakfast, cappuccino, espresso coffee, hot milk. There are many automatic machine can do it. Moreover please change all the jam and marmalade . The actual quality is rated 2.